Hello,
We're sorry for the late shipment.
Delivery was delayed due to COVID-19.
We tried to ship out your product by regular EMS, but we got informed that Australia doesn't accept the regular one anymore.
So, it took more time to prepare your package and change your delivery to EMS Premium service.
Hope this answer was helpful.
We apologize for the late shipment, again.
Best Regards,
MARHEN.J
[ Original Message ]
Hi, I made my order on the 30 April 2020, why is it only being sent out on 19May?
This is ridiculously late in despatching good. Normally this should be the time I received the bag in Australia, not the time you shipped from your shop.
In your website mentioned , shipping time is 5 to 10 days. What have you done to my order since I made payment on the 30Apr until today 19May. I can fully understand if the delivery been delayed due to the Virus, but it was not, it has not been shipped at all until 19 days later. Please advise why is this happening.
Order Number : 20200430-0000926
Late in despatch of good 
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